For any questions before order, you can easily get in touch with by email or phone. However, we would like to let you know some important facts so you can decide.
1. Product detection limit and applications
Our dairy milk testing products meet EU MRL and US MRL, which means if your products are in EU/USA or countries with the same regulations, or your products are being exported to these regions, you can use our products.
While our animal test kits are designed for professional laboratories, which can be applied in research labs or farms. Please always contact us before order to confirm the products are to your requirement.
2. Product components and package size
In kits of dipstick format, standard components include 12 plastic tubes, kit insert, one bag of droppers (plastic pipette) or micropipette tips. In each of the plastic tubes, there are 8 rapid test strips and 8 microwell reagents. We can provide positive/negative controls upon your request.
In kits of rapid test cassette, there will be test cassette, buffer, and/or plastic pipette, etc. This kind of kit is always for animal tests.
The package box size is 15cm*13cm*13cm, and 18cm*12.5cm*9cm, the box can be different for different products.
3. Payment and delivery
Prepayment is our general payment terms, however, it may vary according to different countries and products. Your payment term is only applied to your orders. Contact the sales represenstative for details. We accept bank transfer, paypal with USD/EURO/CNY. Choose the right currency according to your requirement. Bank fees shall be borne by customer.
Delivery is performed by DHL/Air cargo. We can ship with your express account or ours. Shipping cost is to customers' charge. Our products are stable under normal room temperatures thus cold storage during shipment is not a must. If you need, please let us know ahead of time.
4. Quality assurance and replacement
Each lot of products have been carefully tested by our QC department and we assure you the applicability. In case of any unexpected test results or damaged products, please contact us immediately and submit all results with pictures. We can arrange free replacement once the quality failure is confirmed.
5. MSDS and Certificate of analysis
Material safety datasheet and certificate of analysis can be obtained by sending us emails or downloading directly from this website. If you can not download, please contact us.
6. Validation and other certificates
Internal and external validations are available upon request. Please contact us in case of such needs.
7. Technical support
Contact us by email to firstname.lastname@example.org, or call us at +86-18600362934 in case of urgency. Our team will always be there for you.